We use UPS Ground Shipping to ensure timely and secure package delivery. Unfortunately, Chad's Raspberry Kitchen has no control over shipping procedures or time in transit once your package has been shipped. You can track your package with the tracking number in your "Order Confirmation" email or contact the shipping carrier.
Damaged or Defective Orders
We normally have very few problems shipping our products, but occasionally customers receive a shipment with damage.
If you experience any problems with your shipment, it is your responsibility to report the damaged package to us within three days of delivery. You MUST call us to open a ticket or email us with the following information:
- Your order #
- Receipt or proof of purchase (ex. packing slip)
- A textual description of the damage
- Photo evidence that clearly shows the extent of the damage as well as any damaged items within the package
Replacement of Damaged Goods
If you provide the above information to us within three days of receiving the shipment, we will file a claim with the carrier. Once the claim has been accepted we will promptly ship you replacements for any damaged goods in your original shipment.
Returns are only acceptable if you have received damaged goods. After receiving and inspecting the condition of your returned item(s), we will process your replacement, store credit or refund request. Please allow at least 10 days from receipt of your item(s) to process your request. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Original shipping charges are non-refundable.
For any shipments involving glass containers: In the case of damage during shipment, the customer assumes full responsibility for. While we take great care in packing our shipments to avoid issues, on occasion UPS will have accidents. With damaged glass shipments, more and more the shipping carries have required the damaged shipment to be brought to the local office for inspection. For this reason, the customer is responsible for making the claim.
For any shipments not involving glass containers: If you experience any problems with your shipment, it is your responsibility to report the damaged package to us within three days of delivery. Please see the “Damaged or Defective Orders” requirements above when contacting us about your order.
Shipping and Handling
Phone: (435) 227-5253
Please 24-48 hours to respond to email messages.
Contact or File a Claim with Shipping Providers