Refund Policy


Due to the edible nature of our products, we do not accept returns. If your product is damaged or if you did not receive the correct item(s), please email a photo of the damaged or incorrect item(s) within three (3) days of receiving your package and we’ll refund or replace your items.

Please see our Shipping Policy page for requirements regarding damaged or defective orders.

Items eligible for a refund or replacement: 

  • Defective, damaged items
  • Incorrect item(s) delivered

Items not eligible for a refund:

  • All perishable goods (food, flowers, plants, etc.)
  • All personal care goods (body care products & beauty products)

What items are Non-Returnable?

  • All food items
  • All body care products
  • Free gifts or promotional items
  • Clearance items
  • Holiday items
  • Customized items

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

To be eligible for a refund or replacement, the item must meet the following requirements:

  • The package or product is damaged or broken
  • The incorrect item was delivered

Retail Location & Distributors

If your purchase was made at our retail location, please contact our Customer Service team at 435-227-5753  or email

Purchases made from entities other than Chad's Raspberry Kitchen are not eligible for replacement, credit or refund. Please contact the retailer where the Chad’s Raspberry Kitchen item was purchased and inquire about their exchange or return policy.


For shipping information, please review our Shipping Policy page.